Privacy Policy
Effective Date: 01/06/2023
This privacy policy (hereinafter “Privacy Policy”) deals with the protection of Your privacy while You use Our website which is hereinafter referred to as ”the Product” and which is located at:
www.carlyleauto.com.au
The Product is owned and operated by: Carlyle Automatics & Vehicle Repairs Pty Ltd (ACN 54 152 094 070)
We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product.
1. DEFINITIONS
“Company IP” includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.
“Content” means any content, writing, images, audiovisual content or other information published on the Product.
“Effective Date” means the date that this Privacy Policy comes into force.
‘items’ means any and all of the Product, Content and Materials collectively.
“Materials” means any materials, information or documentation that We may provide to You in connection with Your use of the Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Product.
“Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively.
“Personal Information” means information that we obtain from You in connection with Your use of the Product.
“Privacy Policy” means this privacy policy.
“Product” means the website including all pages, all sub pages, all biogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at: www.carlyleauto.com.au
“Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
“us” “We” “our”, “the Company” or “the Owner” refers to Carlyle Automatics & Vehicle Repairs Pty Ltd
“us” “We” “our”, “the Company” or “the Owner” also includes any employees, affiliates, agents or other representatives of Carlyle Automatics & Vehicle Repairs Pty Ltd
“You” or “Your” refers to the user of the Website.
“Your Content” means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.
2. INTERPRETATION
a. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
- Words referring to one gender include every other gender.
- Words referring to a singular number include the plural, and words referring to a plural include the singular.
- Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
- Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
- Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
- Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer lo Us (such as information that You provide during a sign up process or at other times while using the Product).
c. In order to access all of the features of the Product, You are required to register as a user. During the registration process, We collect some of Your Personal Information, in the following manner:
- I. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us.
- The information that We will collect from You at registration includes: name, phone number, email address and vehicle registration details.
- By undergoing the registration process You consent to Us collecting Your Personal Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information as well as storing, using or disclosing Your Personal Information in accordance with this Privacy Policy.
d. In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
- We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:
A. receiving notifications by text message or email about events and promotions
B. receiving general emails from Us - In addition to any Personal Information that You are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.
e. In addition to collecting the Personal Information as already described In this clause, we may also collect the following Personal Information: Vehicle Registration
4. Cookies
- Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.
- Cookies do not access information which is stored on Your computer.
- Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience.
- Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advice You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.
5. How Your information is stored
- Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.
- We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure. These systems include but are not limited to only management having access to any User Information.
6. Combining Information
- We may combine, link or aggregate some of Your information in order to obtain a better understanding of Your requirements. This may enable Us to better design the Product and may also assist with Our business or administration requirements.
7. How your information is used
- We use Your Personal Information to help us improve your experience with Our Product and Services. We may use Your Personal Information for purposes including but not limited to:
- a. order fulfilment
- b. providing customer service to You
8. Merger, Restructure or sale of our business
- part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
- In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information. including personally identifiable information, as part of that merger, restructure or sale.
9. Email Opt In/Out
If You receive an email from Us in relation to the Product or Service and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this page to opt out of future correspondences. We will make all reasonable efforts to promptly comply with Your requests.
10. Accessing, Updating and Correcting Your Personal Information
- You have the right to t request access to any of Your personal Information which We are holding.
- You have the right to request that any of Your Personal Information which We are holding be updated or corrected.
- In order to request access, an update or a correction to Your Personal Information email admin@carlyleauto.com.au
12. Changes to this policy
- We may make changes to this Privacy Policy at any time in Our sole discretion.
- If we make changes to t his Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.
- If we make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes.
13. COMPLAINTS
- We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your Information, an overview of Our complaints handling procedure is as follows:
- Complaints are reviewed within 7 days, You will be contacted to discuss and review the situation.
- If You have a complaint in relation to Our handling of Your Personal Information, You should use the following procedure to lodge Your complaint with us:
Email Us at admin@carlyleauto.com.au. Describe the nature of your complaint including any relevant dates, people involved, and consequences that have occurred, and what you believe should be done to rectify the issue. - If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.
14. Contact Us
You can Contact Us about this Privacy Policy using the following details:
P: 07 4953 1772
E: admin@carlyleauto.com.au
186 Evan Street, Mackay QLD 4740